Claims Advisors – Kettering - £15,015 plus a performance related bonus
An excellent opportunity has arisen to work for a well-established organisation within Kettering.
My client is seeking Claims Advisors to join their team:
The Claims Advisor will act as a first point of contact to the consumer answering their queries and determining their eligibility for compensation. The role requires an ability to work effectively as an individual and as part of a team and to be able to combine operational, analytical and organisational skills with attention to detail in a changing environment.
Purpose of Role:
Claims Advisors will deal with large volumes of inbound and outbound calls. The main purpose of these calls is to assess the consumer’s eligibility for compensation and to answer any queries they may have. As most work takes place over the telephone, it is vital that you can convey your knowledge, enthusiasm, and energy over the telephone effectively. Your excellent grasp of the legal issues, friendly personality and professional telephone manner will be an important influence on our clients.
· To handle inbound and outbound calls and be the first point of contact
· PPI Claim line Consumers; representing the values of the Company and the PPIC brand.
· To be a Consumer Champion in providing excellent sales through service.
· Following guidelines and processes in assessing each Consumer’s potential claim for mis-selling.
· Effective decision making using appropriate knowledge in screening potential claims.
· To follow-up initial claim call to answer questions and chase outstanding claim forms.
· Accurately and efficiently capturing data using the IT systems.
· To meet required productivity and performance targets.
· Other tasks as required for efficient running of the contact centre.
· Actively participate in team meetings and to receive and act on feedback from reviewed calls.
Claims Advisors should be able to demonstrate:
· Excellent verbal & written communication skills
· Ability to build rapport with Consumers to be able to positively influence their decision making.
· Display sales and service skills.
· Detail conscious and able to accurately follow processes
· Able to consistently demonstrate active listening skills
· Confident & literate in office IT systems with good keyboard skills Ability to work effectively at an individual level whilst contributing to the performance of the team.
· A self-starter, motivated to work to high standards in a target driven environment and to meet personal and team targets consistently.
· Adaptable and resilient, able to work in a changing environment.
Hours – rotating shift
· Monday - Friday 8.00 am - 9.00 pm
· Saturday 9.00 am - 6.00 pm
· Sunday 9.30 am - 5.00 pm
The Selected candidate must be available for 1st October Start
